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Non-advised packaged accounts: positive customer outcomes and experience
www.huntswood.com Packaged accounts are currently under increased regulatory and media scrutiny. Firms must now: Assess customers’ eligibility for each insurance policy and inform the customer if they...
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Regulation regulation regulation #MMWired
www.huntswood.com Join Nick Ross, Huntswood’s principal regulatory consultant, at the Money Marketing live TV event online “Regulation regulation regulation”. The panel – including regulated wealth...
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Are you leading a high performing team?
www.huntswood.com Few sectors are as challenging and subject to change as today’s financial services. It is not for the feint hearted to be regulated with ever more rigor, battle with legacy issues and...
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Thematic aftershocks: Swinton fine
www.huntswood.com In summer we felt the tremors of the Financial Conduct Authority’s first two thematic review reports into insurance add-ons. The aftershocks were soon felt when the conduct regulator...
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Win win win: customer outcome parallels with green thinking
www.huntswood.com When Mark Tercek left Goldman Sachs to explore whether green investments could make commercial sense, the reaction from the CEO was this: don’t go. Stay and build an environmental...
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MICE? More Rodin than rodent at the CML’s flagship event this week
www.huntswood.com It’s the Council of Mortgage Lenders’ (CML) flagship event, MICE, this Wednesday 6th November 2013. (For those not in the know, MICE stands for Mortgage Industry Conference and...
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New FOS figures: keep an eye on emerging complaints trends
Excerpt from our complaints root cause analysis survey and report. Click to download www.huntswood.com The Financial Ombudsman Service has published new complaints data for July to September 2013 (Q2)....
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Decisions, decisions: Clydesdale £8.9m fine
www.huntswood.com The Financial Conduct Authority’s (FCA) has fined Clydesdale Bank £8.9m following what appeared to be a catalogue of errors in the way it treated 42,500 mortgage customers. The issue...
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